Customer Service Advisor (Bali - Remote/Hybrid)

Join Cycle & Carriage, a leading automotive and customer service organization, as a Customer Service Advisor in Bali! We are seeking a passionate and dedicated professional to deliver exceptional customer experiences in a dynamic, customer-centric environment. As a Customer Service Advisor, you'll be the face of our company, handling customer inquiries, resolving issues, and ensuring every interaction leaves a lasting positive impression.

At Cycle & Carriage, we pride ourselves on our commitment to excellence and innovation. Our team is dedicated to providing top-notch customer service, and we believe that the right candidate will thrive in our supportive and collaborative work culture. This is an opportunity to grow and develop your skills in a fast-paced industry, with the potential for career advancement and professional growth.

In this role, you'll use tools like Zendesk, Salesforce, and Microsoft Teams to manage customer interactions efficiently. You'll work closely with our sales and technical teams to ensure seamless customer experiences. If you're a customer service enthusiast with a passion for helping others and a drive for excellence, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and efficient solutions.
• Resolve customer issues and escalate complex problems to the appropriate teams when necessary.
• Maintain accurate and up-to-date customer records using Salesforce.
• Monitor and respond to customer feedback to ensure continuous improvement of our services.
• Collaborate with sales and technical teams to provide comprehensive support and information to customers.
• Stay updated with industry trends and best practices in customer service.
• Provide training and support to junior staff members to ensure high standards of customer service.
• Participate in quality assurance activities to maintain and improve service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in the automotive or related industries.
• Proven track record of delivering exceptional customer service and resolving customer issues.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Proficiency in using customer service software such as Zendesk and Salesforce.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for helping others.

🛠️ Keahlian

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